EN
Greek (Ελληνικά)
English 
Trust, Safety & Insurance
At k-online, the safety of our customers is our top priority. We understand the importance of providing a secure and reliable experience for every ride, service, or delivery you book through our platform.
To ensure your safety, we have implemented a thorough verification process for all our service providers. Their profiles are carefully reviewed and verified to guarantee that they meet our stringent safety standards. However, we understand that unforeseen circumstances can arise, and in such situations, we have a dedicated support team that you can contact. They are trained to handle any safety concerns you may have and will take immediate action to address the situation. Additionally, we provide a feature within the app that allows you to directly contact your close family or friends and inform them of any potential danger.
For our valued service providers, we also prioritize their safety. We have implemented measures to ensure that they are not sent to areas that may pose a safety risk or have a history of criminal activity. We want our service providers to feel secure and confident while using our app.
Furthermore, we value your feedback and continuously strive to improve our services. After every delivery, ride, or service, we encourage you to provide anonymous feedback on your overall experience. This feedback helps us identify areas where we can make improvements and ensure that your future experiences are even better.
In addition to these measures, we have a stringent insurance policy in place to provide an extra layer of protection. We require our service providers to have their own Commercial Auto Insurance, ensuring that both your safety and the safety of the service providers are safeguarded.
At k-online, we are committed to providing a safe and secure experience for all our customers and service providers. Your safety is our utmost concern, and we continuously work to maintain the highest standards of safety throughout our platform.