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Privacy Policy
Welcome, this is the Privacy Policy (the “Policy”) for the mobile application known as Local Services Pro, the web site located at www.k-online.gr (including its sub-domains and its mobile optimized versions), along with any and all products and services owned, offered and provided by k-online Ltd., (collectively referred to hereinafter as “Local Services Pro”, and also referred to as us’, ‘its’, ‘ours’ and/or ‘we’).
This Policy shall be supplemented by our Terms and Conditions of Use, and any other guidelines, terms and policies made available by us from time to time, all incorporated herein by reference.
Scope of this Policy
This Policy is applicable to the information collected through your use of our platform, our downloadable mobile application software, websites, services, and products, as applicable. As used herein and elsewhere, the words “collect”, “use”, “process”, “treat”, “disclose” and analogous shall be related to personally identifiable information (the “PI”) and other data that we may collect from our users and/or visitors, including cookies inside a computer and mobile device IDs. PI is information that can be liked to an individual, or that can be used to identify him personally, either directly or by inference.
By registering with us or otherwise using our products and services, you thereto consent to the collection, transfer, processing, storage, disclosure, and other uses of your PI as described in this Policy.
Information You Provide to Us
When you sign up for any of our account options, you will need to provide your name, surname, physical address, email address, biography, professional information, geo-location, and phone number, among other information.
Here at Local Services Pro, we work hard to earn and keep your trust; and therefore we adhere to the following principles in order to protect your privacy:
(i) we will not sell or lease your PI to third parties;
(ii) we will not disclose your PI with other users or third parties without your consent;
(iii) any PI that you provide to k-online will be secured with industry standard safety protocols and technology.
Use of Information Collected by Local Services Pro
We will use your information to provide and improve our services and products. By offering and/or booking services via k-online web or mobile app, you thereby consent and direct us to share your PI information in this manner. By storing your PI on our secure servers, we can shorten your login process and allow you to modify your personal profile online.
We will generally collect, process, use and disclose your PI in order to:
- Place a booking for the service you request from our registered service delivery partners.
- Allow our users to undertake the booked services via our website and mobile app.
- Connect our users with the service provider selected to enable the completion of the booked services.
- Mediate a dispute between our users, upon the case where a user engages k-online alleging that the performance and/or quality of a service received is not what such user may reasonably expect from the selected service provider. Mediation services offered by us are non-binding.
- Provide, operate, maintain, improve, and promote our platform and our products and services.
- Verify your e-mail address; send password retrieval links and other account notices.
- Improve your user experience and provide you with personalized support.
- Develop, research, process, safeguard and improve our services.
- Answer comments, questions, and requests you submit to us.
- Offer promotions, newsletters, sweepstakes entries and rewards, send service-related announcements and contact you about inquiries for our products and services.
- Investigate and prevent fraudulent transactions, unauthorized access to our services, and other suspicious activities.
- Monitor and analyze trends, usage, and activities in connection with our products and services and for marketing or advertising purposes.
If you do not wish to disclose any or part of your PI to us, you may still be able to use some of the functionalities of our products and services, though we will not be able to guarantee that you will be able to enjoy them at their fullest if you elect not to disclose it to us. Overall, your final remedies will be to close this web tab, delete your account with us and/or exit our app.
Information We May Collect if You Use Our Technology and Services